Privacy Policy

Who we are

Loudwater is operated by Blundens Ltd and this policy explains how we collect, use, and disclose personal information when you use Loudwater services and related websites.

Information collection and use

For a better service experience, we may collect personally identifiable information including:

• Names, email addresses, telephone numbers, and school contact details.
• Account and authentication information needed to access the platform.
• Education operations data needed to provide Loudwater features.
• Support and communication details where you contact us directly.

We use this information to provide and improve Loudwater, support users, maintain security, and fulfill legal obligations.

Log data

When you access Loudwater, we may collect log information such as IP address, browser type, pages visited, time and date of access, and diagnostic data used for troubleshooting, performance, and security monitoring.

Cookies

Loudwater uses cookies and similar technologies to support secure sign-in, preferences, and service analytics. You can manage cookie preferences through your browser and platform controls where available.

Service providers

We may engage trusted third-party providers to help deliver, support, or secure Loudwater services. These providers process data only as needed to perform services for us and under appropriate contractual controls.

Security

We implement commercially reasonable measures to protect personal information. No internet transmission or electronic storage method is completely secure, but we continuously improve controls to reduce risk and protect school data.

Links to other sites

Loudwater services may include links to third-party websites. We are not responsible for the privacy practices of third-party sites and recommend reviewing their privacy notices directly.

Children's privacy

Loudwater is provided to schools and authorized users as an education platform. Student data is handled under school controller instructions and applicable child data protection and safeguarding obligations.

Changes to this privacy policy

We may update this policy from time to time. Updates are posted on this page with a revised date. Continued use of Loudwater after updates indicates acceptance of the revised policy.

Contact

For privacy enquiries, contact hello@blundens.com.